Client Support Channels
A Sixty–Minute Response Guarantee
All your help requests will be attended to within maximum 1 hour after the ticket or email is received. If your case calls for further assistance from a sysadmin, we’ll forward the support ticket or the e–mail to the person on duty, without delay then leave a comment to inform you that more time will be required for arriving at a solution. If you order the Administration Services package, any of the server management tasks included there will be executed whenever you wish.
A Top–Class Help Desk Support Service
Should you require help working with the Website Control Panel or with any of the apps that we’ve pre–installed on the dedicated server on your behalf, do contact the client support staff at any moment via the ticketing system. Plus, if you need assistance administering your server, you can order our Administration Services package, which includes Operating System updates every week, installation and troubleshooting procedures, server monitoring and restarting services, backup disk space, etcetera.
An Intuitive Help Area
Every Linux dedicated servers hosting package is fitted out with our cost–free Website Control Panel, which features a circumstantial knowledgebase plus a collection of step–by–step video tutorials. Whenever you require assistance working with the Website Control Panel, just click the Videos or Help buttons located in the top right corner.