Despite the fact that this is not the keyfactor to distinguish a trustworthy shared website hosting supplier from a bad one and a reseller from an actual provider, being able to call and talk with a live person is a sign that you are not dealing with a one-person firm and that you can reach someone if you need support. The telephone support for hosting services may vary from general to experienced, so the problems which can be resolved through a call vary depending on the company. In most cases, these issues are more basic and include billing or 1st level technical issues as more complex problems often require a support ticket where both you and the system administrators can follow the proceedings with a specific issue. However, being able to phone call your supplier can save you considerable time and efforts for the multitude of tiny problems which may eventually show up at the time you manage your hosting account.

Phone Support in Shared Website Hosting

We believe that the option to speak with a live consultant is rather important, that's why we have 3 support lines around the globe (USA, UK and Australia) and you are able to contact us on the phone for fourteen hours a day. If you consider purchasing one of our Linux shared website hosting packages, for instance, you will be able to call us and find more about our solutions prior to ordering to make sure that we do match all of the system requirements for your websites. After your purchase, you can get in touch with us about all of the sales and / or billing troubles you may have, or get any type of general or basic tech info that you need. We've tried to find the optimal balance between phone and ticket support, so for entirely technical issues you have to use the ticketing system, which will help you track the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

Every time you want more information regarding the semi-dedicated packages that we offer, you are able to call one of the three support lines that we have around the world - in the U.S.A., Great Britain and Australia. Thus, you'll be able to check in advance if our services will be appropriate for your web sites. In case you are already our customer and you own a semi-dedicated account, you'll be able to contact us on the phone for 14 hours a day about any type of billing or common issues. For entirely technical matters you will have to take advantage of our ticketing system to get in touch with our tech support since sometroubles simply need longer time to be taken care of, but we will assist you on the phone with a lot of minor tech problems as well, saving you the time and efforts.