One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reply time for any support ticket that you post or any e-mail that you write is only sixty minutes, even in case you contact us on weekends and official holidays. Whatever the essence of your problem or enquiry may be, we will help you out straight away and will supply you with the necessary information to rectify any problem with your sites. The actual reply time typically doesn’t surpass 15 to 20 minutes, so you can just forget about waiting around for hours and hours on end to get an issue fixed or even worse – waiting all day only to receive a response that more info is required whilst nothing’s resolved. We will offer you assistance without any delay since we realize how expensive time can be in the dynamic electronic age. The 60-minute reply guarantee applies to any billing or technical query that you may have associated with our Linux shared website hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our blazing-fast support service. You will obtain a reply to any ticket submitted through the hosting Control Panel or email sent to our customer and tech support staff in no more than one hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. It often takes much less time to investigate and eliminate a problem. We’ll provide you with more info if the solution entails something that should be done on your end. If you get in touch with us during weekends or holidays, the response time will be precisely the same and since our support team is working 7 days a week, you’ll obtain quick help for practically any billing, technical or general issue regardless of what time it is.