A live chat is one of the many ways of communication provided by some hosting suppliers as part of their support service. Depending on the provider, the chat is used for pre-sales, billing and/or technical assistance. This method of contact is quicker compared to a support ticket and it makes it less likely to misunderstand or misspell a word as compared to a telephone call with an agent. In addition, if the trouble that you have needs some time to be examined and taken care of, you will be able to do something else meanwhile rather than just waiting, like you'd have to do if you call. You can also use a live chat support service completely free as long as you have world wide web accessibility even if your hosting supplier is located in another country and they do not have a local phone number that you can call.

Live Chat Support in Shared Website Hosting

As part of the support services that we provide for all of our Linux shared website hosting packages, we now have live chat support which is available each and every day, even on holidays. You are able to get in touch with us regardless of whether you already own an account or not, considering that we will assist you with all kinds of things, ranging from supplying you with basic info on our solutions in case you aren't a customer yet and you're thinking about purchasing one of the plans, to helping you with installing an email account in an e-mail client. Part of the issues are more complicated and time-consuming, therefore you'll need to use the ticketing system which is incorporated into our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we supply with our semi-dedicated packages, you are able to get the replies for any questions you have or have lots of troubles resolved very quickly. The service is online every single day, so that you're able to contact a representative even on holidays and weekends. In the event that you're unsure which package is better for your sites or if our revolutionary cloud hosting platform covers some system requirements, you may join our live chat before buying anything. In case you're a present customer, you'll be able to find more details about billing issues, account settings along with various common technical problems you may have, for instance when you cannot set up an e-mail account in a client on your personal computer. The live chat will save you lots of time regardless where you are or when you get in touch with us.