There are a number of ways to contact the web hosting company whose services you are using, but the one that you will always find irrespective of which company you pick is a support ticket system. It’s the easiest means of communication for many reasons. If no client support staff representative is available at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy & paste extensive bits of info without worrying about typographical errors, and in case a particular problem requires more time to be fixed or a number of replies need to be exchanged, all the info will be in the very same place, so either party can always see the comments added by the other one. The drawback of using tickets to contact your web hosting company is that they are typically separate from the hosting platform, which implies that if you have to supply info or to adhere to directions, you will have to use no less than 2 separate admin consoles and this number might increase if you wish to administer a handful of domain names. In addition, many web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for an answer.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting packages include an integrated ticketing system, which is part of our custom-created Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia allows you to manage everything associated with the hosting service itself in the exact same place – payments, files, emails, support tickets, etc., avoiding the necessity to go through different interfaces. In case you have any pre-sales or technical questions or any problems, you can submit a ticket with just a couple of clicks without the need to sign out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a variety of informative articles, which will provide you with more info and which may help you solve any particular issue even before you send a ticket. We guarantee a response time of no more than one hour, even if it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated packages, which suggests that you will not need another platform to touch base with our customer care team – you can do it on the spot in the event that you run into a problem. Posting a new ticket requires a few clicks and finding an older one is just as easy. Using our clever search filter, you can quickly track down any ticket that you’ve submitted in the past. You can submit a ticket at any particular point in time as our tech support staff members are at your service 24/7/365 and answer in less than sixty minutes, even though it seldom takes that much to obtain an answer. With the Hepsia Control Panel, you will have everything in a single place and you can forget about the need to use 2 or more platforms to solve a simple issue.