Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages include an integrated ticketing system, which is part of our custom-created Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia allows you to manage everything associated with the hosting service itself in the exact same place – payments, files, emails, support tickets, etc., avoiding the necessity to go through different interfaces. In case you have any pre-sales or technical questions or any problems, you can submit a ticket with just a couple of clicks without the need to sign out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a variety of informative articles, which will provide you with more info and which may help you solve any particular issue even before you send a ticket. We guarantee a response time of no more than one hour, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated packages, which suggests that you will not need another platform to touch base with our customer care team – you can do it on the spot in the event that you run into a problem. Posting a new ticket requires a few clicks and finding an older one is just as easy. Using our clever search filter, you can quickly track down any ticket that you’ve submitted in the past. You can submit a ticket at any particular point in time as our tech support staff members are at your service 24/7/365 and answer in less than sixty minutes, even though it seldom takes that much to obtain an answer. With the Hepsia Control Panel, you will have everything in a single place and you can forget about the need to use 2 or more platforms to solve a simple issue.