24/7 Customer Support in Shared Website Hosting
We offer 24/7 billing, customer and tech support for our Linux shared website hosting packages. Even if you aren't our customer yet and you have some questions, we will help you in a timely manner and provide you with the needed info, in order to give you the choice to make the best decision when you obtain your new hosting account. We are available any time, including weekends and holidays, and we provide you with numerous ways of communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we have a couple of phone numbers around the world, therefore you're able to call the one that is closer to you. The maximum response time for the emails and the tickets is one hour. The regular response time is around 15-20 min, so you can forget all about waiting for a few days to get support for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to get prompt help, in particular when your website is not running as it should be for whatever reason. All our semi-dedicated packages include 24/7 customer and tech support, so that if something comes up, you're able to use several ways to get in touch with us - telephone line with a couple of local numbers worldwide, live chat, e-mail messages and tickets. The first two methods are for pre-sales, billing and general issues, which means that in case you do not have an account yet, for instance, you can find extra details regarding our solutions, or we can help you with less complex tech problems. The second two options are for strictly technical issues or everything which is more time-consuming because it's much easier follow the correspondence between you and our technical support crew. The guaranteed maximum response time for them is merely 1 hour, the regular one - 15-20 min, so you will not have to wait for a whole day so as to get support as you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS
In case you buy a virtual private server from our company, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find several local telephone numbers in the USA, Great Britain and Australia along with a live chat service. When you are an existing customer and you need assistance with some technical issue that requires more time to analyze or resolve, you'll be able to open a ticket from your billing account or you'll be able to send an email message and we will take care of the issue and send you a reply within one hour. The response time is warranted 24/7, which includes holidays and weekends, still for the majority of issues it takes no more than half an hour to receive assistance. The support service covers the VPS plus all the pre-installed software it features, so if you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
All dedicated server packages that we provide include 24/7 support via different means of communication and with a 1-hour max response time guarantee. If you want to learn more about the plans or you have various billing or general questions, you will be able to call one of the local numbers that we have worldwide or you could use our live chat support and speak to a live representative. For solely technical difficulties which require some help from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email message, since all these channels are more appropriate to track a certain problem. The reply time for them rarely is more than half an hour, so you can forget all about waiting for a full day so as to get help. Our support service is available for any server-related issues, and the pre-installed software. In the event that you want help with third-party applications, you can consider obtaining the Managed Services upgrade that we offer with all the plans.